# What is Glassix?

Glassix is an AI-first contact center platform built to scale real customer conversations. We help global businesses unify channels, automate resolution, and deliver faster, more consistent customer experiences powered by intelligence.

## What We Enable?

Glassix enables enterprises to build, manage, and scale AI agents across the organization, orchestrating every channel and seamlessly involving humans when needed to scale CX, boost efficiency, and reduce operational costs.

## Our Vision

Customer service was built for a world that no longer exists. Traditional contact centers depend on human availability, fragmented systems, and reactive processes - creating experiences that are inconsistent, costly, and impossible to scale. Glassix exists to change that.

We believe the future of customer experience is autonomous by design: where AI doesn’t just assist humans, but takes ownership of conversations, resolves issues end-to-end, and continuously improves itself using real operational data.

Our vision is to help enterprises move beyond human-limited service toward better-than-human customer experiences. Experiences that are faster, more consistent, more empathetic, and always available. This is the shift from managing agents to operating intelligent systems. From human-dependent service to autonomous CX at scale.

## Trusted By Over 1000 Great Businesses

From retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.

## Our Team

Leadership. AI Experts. Deep Contact Center DNA.

Glassix is built by leaders who have lived the contact center world. Our team blends deep AI expertise with real operational experience, ensuring our technology works in production, scales across the enterprise, and delivers measurable impact.

### Guy Shalom

Co-Founder, CEO

Verifone, VP Product & R&D

### Yoad Rashty

Co-Founder, CTO

Computer Geek, AI Expert

### Yaniv Reznik

VP Product

GoTo, nanoRep, amdocs, engage.com

### Yaniv Alus

VP Finance

ExLibris, amdocs

## Our Advisory Board

Industry Top Experts and Leaders

### Eli Campo

Advisory Board

Liveperson, nanoRep

### Yael Shaham

Advisory Board

Glassbox, amdocs, Kaltura

### Roni Atoun

Board Member

Investor, Verifone, IL Chairman

## Discover how AI agents scale customer experience, boost efficiency, and reduce costs across your organization.

Watch a product tour and see how Glassix works in real life.

[Watch a Demo Now!](https://app.glassix.com/signup/credentials)